Refunds and purchase disputes
When refunds apply and how to open a dispute.
Policy
Virtual R$ purchases are generally final. Exceptions (e.g. product completely unusable due to a studio bug) are described in the Terms of sale.
How to dispute
- Open a ticket with order details and evidence.
- Do not chargeback or harass staff publicly.
- Wait for Leadership decision.
Chargebacks or fraud can lead to bans and blacklist.